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Parent's FAQ's

We understand that sometimes you just need straight forward answers to some quick initial questions. Here’s just a few of the answers to some questions we’re asked frequently, so hopefully it will save you a little time.

1. Can I have a free taster session?

At Little Kix, we go beyond free taster sessions with our money back guarantee. This means that if you sign up to Little Kix and for any reason your little ones doesn’t love their first session, we will provide you with a full refund.  We are however, confident that after your first session, you will love being part of the Little Kix team.

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2. Can we just turn up and pay at the session?

We like people to book with us before attending the session. By booking on we can let your coach know you will be attending, keeping the session as safe and organised as possible. Contact us at littlekix@baguleyathletic.co.uk to speak with our friendly team or go through the ‘book a class’ section of our website to make a booking.

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3. What footwear does my child need?

Normal trainers are more than fine for all Little Kix sessions.

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4. When will my first payment leave my account?

Your membership fee will leave your account on 1st of every month.  If you book after the 1st, you will be charged on the 1st of the following month (this payment will also include a pro rata payment depending on how many sessions are left in the month).

 

5. What is the cancellation process?

We understand that children’s interest can change and with this in mind parents are able to cancel their direct debit at any time. To cancel, we just ask parents to either email in or whatsapp us and we will cancel their direct debit for them.

It is also our passion at Little Kix to keep improving every level of our service, so if there are any suggestions for improvement or we can help resolve any issues that have a led to a cancellation, then please contact littlekix@baguleyathletic.co.uk

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7. Is the session indoors or outdoors?

All our sessions are outdoors

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8. What happens in the sessions?

Our sessions are designed to be fun, engaging, energetic and interactive.  Our qualified coaches, design sessions that support children to develop confidence, discipline, team building, social skills and motor skills whilst supporting them to develop ball skills to become a football superstar.

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9. Is Little Kix ‘Term Time’ only?

Little Kix sessions take place all year round.  Our Little Kix programme normally takes a two week break over the Christmas period.

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10. Do I have to re-enrol at the end of each block of Little Kix sessions?

No, you don’t have to worry about that, your place is secure with us and will continue until you choose to cancel.

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